Terms & Conditions

Welcome to Sugar & Paper!
By placing an order through this website, you agree to the terms below. Please read them carefully before ordering.

Products

All of our pieces are handmade with love. Each item is unique, and small variations or imperfections are part of the charm. Product photos aim to show each piece clearly, but colours may appear slightly different depending on your screen.

Ordering & Payment

Payment is taken in full at checkout. We currently accept payments via secure methods provided by our website platform. Your order is confirmed once payment has been received.

Dispatch & Delivery

We aim to dispatch orders within 1–3 working days.
Shipping is currently available within the UK only.
A tracking number may be provided once your order is on its way.
We are not responsible for delays once your parcel is with the courier, but we’ll always do our best to help if an issue arises.

Returns & Refunds

Each piece at Sugar & Paper is handmade with love — and no two are exactly alike. Because of their delicate and unique nature, we’re unable to accept returns unless an item arrives damaged.

If your order does arrive with damage, please contact us within 48 hours of delivery, including clear photos of the item and its packaging. We’ll review the situation carefully and, depending on the extent of the damage, we may offer:

  • A partial refund

  • A full refund

  • Store credit so you can choose another special piece

Please note that any refunds or store credit will be offered at our discretion, based on the nature of the issue. Tiny imperfections or variations are part of the handmade charm and are not considered faults.

🌟 A note about the inside:
These pieces are lovingly made to be displayed and enjoyed from the outside. The inside section (where you can place fairy lights) is often left intentionally unfinished — this is part of the handmade process and won’t affect the look or use of the piece. Any marks or exposed materials inside are normal and not considered flaws.

As each item is handmade and often one-of-a-kind, we are exempt from standard 14-day change-of-mind returns under the UK Consumer Contracts Regulations. That said, we’ll always do our best to help if something isn’t quite right.

If something doesn’t feel quite right, please reach out — we’re here to help and always want you to feel good about what you’ve received.

Contact

Sugar & Paper
📧 hello.sugarandpaper@gmail.com
📍 33 Barrington Avenue
Cheltenham, GL51 6TY
United Kingdom

Other Information

  • For information about how we collect, use, and protect your data, please see our Privacy Policy.

  • This site uses cookies. To learn more, please visit our Privacy Policy.

  • We aim to make Sugar & Paper accessible to all. If you need help using our website, feel free to contact us.