Privacy Policy

Last updated: 11.07.2025

At Sugar & Paper, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. What Information We Collect

When you place an order, we collect the personal details you provide during checkout, including:

  • Name

  • Email address

  • Shipping address

  • Order details

We may also collect information if you contact us directly (e.g. by email or through a contact form).

2. How We Use Your Information

We use your information to:

  • Process and dispatch your order

  • Communicate with you about your purchase

  • Provide customer support if needed

  • Comply with legal obligations (e.g. record keeping for tax purposes)

3. Sharing Your Information

We only share your information with trusted third-party services that help us operate our business, such as:

  • Squarespace (our website host)

  • Payment processors (e.g. Stripe or PayPal)

  • Delivery services (e.g. Royal Mail or other UK couriers)

These services are only given the data they need to fulfil their role.
We never store your payment details. Payments are securely handled by our payment providers.
We do not sell, rent, or share your personal data for marketing purposes.

4. Cookies

We use cookies (small text files stored on your device) to improve your experience and help our website function properly.

  • Essential cookies are required for things like shopping cart functionality and are always active.

  • Non-essential cookies, such as analytics or marketing cookies, are only used if you give consent.

You’ll see a cookie banner when you visit our site, where you can choose which cookies to allow. You can also manage or change your preferences at any time. You can update your cookie preferences at any time via the banner or your browser settings.

For more information on how Squarespace handles cookies, you can view their cookie policy here.

5. How Long We Keep Your Information

We only keep your personal information for as long as necessary — for example, to fulfil your order and meet our legal obligations (such as tax or accounting requirements). After that, it is securely deleted or anonymised.

6. Your Rights

You have the right to:

  • Access the data we hold about you

  • Ask us to correct or delete your data

  • Withdraw consent to our use of your data (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re concerned about how we handle your data

To make any of these requests, please contact us using the details below.

7. Contact

Sugar & Paper
📧 hello.sugarandpaper@gmail.com
📍 33 Barrington Avenue
Cheltenham, GL51 6TY
United Kingdom